Quality Assurance & Right Touch

Written By Ania Kania-Richmond

Does your QA Program align with a Right Touch Approach?

In today’s evolving regulatory landscape, the Career-Span Competence (CSC) approach offers a powerful model for aligning Quality Assurance (QA) and continuing competency programs with the principles of Right Touch Regulation (1). These principles—proportionate, consistent, targeted, transparent, accountable, and agile—ensure that regulatory interventions are effective, fair, and focused on public protection without being unnecessarily burdensome.

How?

  • A CSC-based program is built on a framework of career-span competencies, providing clear expectations while accommodating diverse professional paths.

  • Rather than relying on rigid checklists or excessive oversight, the program emphasizes registrant accountability and real-world performance—recognizing that competence is best demonstrated through meaningful interactions with the public.

  • The CSC portal further supports this approach by enabling data-informed, risk-based regulatory responses, ensuring interventions are both targeted and proportionate.

In this way, a CSC-based QA program fosters a culture of excellence, not just compliance.

1 - What is Right-touch regulation? - Ascend Magazine Website

Ania Kania-Richmond
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